The data collation and aggregation layer forms a key part of driving success at an end-user level in the form of user experience and ability to interrogate data. Tooling for data visualisation and business intelligence relies on well-structured and accurate underlying data. Collating data across multiple sources is a long-standing industry challenge; however, the delivery of applications via the SaaS model often exacerbates the problem.
Structuring data to fit end-user requirements is often a bespoke task dependant on the mix of systems an organisation utilises. IG has a wide range of experience working with, and integrating data between many proprietary systems including Contact Centre, WFM, HR and CRM.
IG has an expectation of pursuing future partnerships to productise our approach to delivery of solutions in data preparation, blending and prediction.