Know what you don’t know. Change when you need to. Maximise your potential.
Voice & Unified Communications
IG Group are the only specialist, independent telephony and data network strategists in the UK. We help our clients to underpin their operational business strategy with the technology needed to deliver their immediate and future aspirations.
Many organisations lack a strategy for data management. This means that a company’s data tends to be fragmented and is difficult to analyse. IG have worked with a number of clients to simplify and automate their data gathering process.
Multichannel, multi-disciplined and multi-tooled, the contact centre of today is a thing of astounding complexity. Integrated with numerous departments, supporting cross-channel communications and leveraging cutting edge technology, there are cultural, technical and operational difficulties that have to be diagnosed and addressed.